Our 7-Step Restaurant Consulting Process

Improve restaurant operations, reduce costs, and scale with a proven approach that drives results.

At Heard Consulting, founder Sojin Thompson brings 8+ years of hands-on expertise, including leading iconic venues like the Hard Rock Cafe in Las Vegas. Our personalized seven-step process helps your restaurant thrive, no matter its size or concept.

Step-by-Step Success

A Proven Path to Growth and Efficiency

Step 1: Consultation

In this initial meeting, Sojin will explore your goals, outline potential solutions, and finalize the scope of work. We’ll present a proposal detailing timelines, budgets, and contracts so expectations are clear from day one.

Step 2: Discovery and Analysis

We conduct a deep-dive assessment of your restaurant’s operations using a detailed questionnaire, on-site visits, and candid discussions. Examining day-to-day workflows, labor costs, and pain points allows us to identify key areas for growth.

Step 3: Strategy

Building on our findings, we craft a custom roadmap for achieving your goals. From reducing overhead to refining menus, we prioritize solutions that address your restaurant’s unique challenges—never a one-size-fits-all approach.

Step 4: Implementation

We guide you through each strategic step, offering hands-on training, process adjustments, and real-time troubleshooting. Drawing on Sojin’s experience working with diverse teams in the U.S. and Mexico, we ensure seamless adoption for your staff.

Step 5: Evaluation

Together, we gauge progress against clear benchmarks like cost savings, workflow efficiency, and guest feedback. As we gather real-time data, we adjust our approach to keep results on track and drive meaningful improvements.

Step 6: Follow-Up

Our support continues beyond initial wins. We check in regularly to address emerging issues, refine strategies, and remain a reliable partner, so your restaurant remains agile, efficient, and ready to succeed.

Step 7: Transition and Close-Out

We transfer all relevant documentation, processes, and platform access, ensuring you’re fully equipped to maintain the changes. From final performance checks to staff handovers, we set you up for lasting success.

Why Heard Consulting Stands Out

Customized solutions for every unique restaurant.

Expert guidance backed by 8+ years of experience.

Flexible pricing and bilingual communication options.

Ready to Transform Your Restaurant?

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