Professional development and state/local required certifications.
Training from Industry Experts & Certified Instructors
Flexible Training Options
Training & Professional Development that Sticks
ServSafe® Training/Exams & Compliance
Our ServSafe® training programs and exams from Registered Proctors equip restaurant staff with the knowledge and skills needed for safe food handling, responsible alcohol service, and regulatory compliance. These resources support onboarding, ongoing skill-building, and team safety, ensuring consistent, high-quality service and smooth operations.
- Alcohol training for responsible beverage service and ID checks
- Food Protection Manager (CFPM) training for safe food handling, sanitation, and regulatory compliance
- Ensures compliance with state and local food safety regulations and standards
- Delivers recognized certifications to reduce liability and prevent foodborne illnesses
ManageFirst® Program
Industry-approved management training from the National Restaurant Association Educational Foundation. Practical skills and respected credentials with Heard Consulting support.
- Builds leadership and management skills in operations, customer experience, and responsible alcohol service
- Awards ManageFirst Professional® credentials recognized by colleges and employers
- Offers flexible, instructor-led or blended learning with personalized guidance
Training Programs & Handbooks
Our comprehensive training programs and handbooks provide effective resources for consistent, high-quality service and smooth operations. They equip employees with the knowledge and skills needed for onboarding, ongoing skill-building, policy compliance, and team safety.
- Accelerates onboarding with tailored, role-specific modules (menu, POS, service standards)
- Enhances skills and strengthens safety/compliance through ongoing training
- Boosts efficiency, teamwork, and guest satisfaction while aligning with your restaurant’s workflow
Professional Coaching
Personalized, bilingual coaching for owners and managers to sharpen leadership, strategy, and team performance.
- Develops leadership, strategy, and decision-making skills for owners and managers
- Improves workplace culture, staff retention, and team performance
- Provides tailored action plans with measurable outcomes
Exam Services
- ServSafe® Alcohol, Food Manager, and ManageFirst®
- Available in Spanish and English. Training and exams are available in both languages!
- Flexible location options – we can come to you, or let us know we will host!
- Discounts for groups and clients
- We offer programs that track your team’s certifications as well! Inquire today!
Build a Sales-Driven Team
Let’s build a strategy that works for your restaurant. Contact us today to get started.
