Professional development and state/local required certifications.
Training from Industry Experts & Certified Instructors
Flexible training options
Training & Professional Development that Sticks
Alcohol Server Training (Class 12/13)
Getting alcohol server training through the ServSafe Alcohol program and a certified instructor from Heard Consulting provides valuable benefits for your business and staff. It ensures you and your team are knowledgeable about responsible alcohol service, legal requirements, and how to recognize signs of intoxication. This training helps reduce the risk of violations and liabilities while promoting a safer environment for patrons and staff alike. The training and exam services are offered in both English and Spanish, making it accessible to a diverse workforce. Our certified training will enhance your business’s reputation and help ensure a responsible, compliant alcohol service operation.
Certified Food Protection Manager
The Certified Food Protection Manager (CFPM) course and exam are designed to ensure that food service managers possess the necessary knowledge to handle food safely and maintain health standards. This certification covers critical topics such as proper food handling, sanitation, pest control, and safety procedures. Successfully passing the exam demonstrates a manager’s ability to implement safe food practices, reducing the risk of foodborne illnesses. The CFPM certification is a state-required credential for many food service operations, making it a vital component of legal compliance. Certification is often mandated by state and local health departments to ensure food safety standards are met. Heard Consulting offers training and exam services for CFPM in both English and Spanish, making it accessible to a diverse range of food service professionals. Overall, obtaining this certification benefits both the business and its patrons by fostering a safer dining environment.
Training Programs/Handbooks
Robust, comprehensive, and intentionally structured training programs and handbooks are essential for restaurants to ensure consistency, compliance with regulations, and the delivery of high-quality service. These resources help new employees adapt quickly, reduce errors, and promote ongoing staff development. Effective training also enhances safety and fosters positive customer experiences, which are critical for maintaining a competitive edge. Heard Consulting is the premier choice for creating tailored, impactful training solutions, leveraging our expertise in designing programs that meet the unique needs of your restaurant. Our bilingual training services in Spanish and English ensure all team members receive clear, effective instruction regardless of language barriers. Partnering with Heard Consulting guarantees a well-organized, reliable training framework that supports your restaurant’s long-term success and growth.
ManageFirst®
Choose the ManageFirst® Program by the National Restaurant Association Educational Foundation and partner with Heard Consulting for your management training needs. This industry-leading management development program has been trusted by over 350 colleges and foodservice companies nationwide, making it the proven choice for preparing future leaders. Developed in collaboration with industry experts, ManageFirst offers relevant, practical, and flexible training that directly addresses the real-world challenges of the foodservice industry. The program covers essential topics such as cost control, team management, food safety, customer experience, marketing, and responsible alcohol service—arming your team with skills that matter. Participants earn respected certifications, including the ManageFirst Professional® credential, demonstrating their mastery and boosting your organization’s credibility. Implementing this program with Heard Consulting ensures you receive expert guidance, personalized support, and a comprehensive approach to training your staff effectively. Investing in ManageFirst through Heard Consulting means empowering your team with industry-approved skills that lead to greater success and growth for your business.
Service/Department Training
Restaurant department training is essential for ensuring staff are knowledgeable about menu items, service standards, and operational procedures. Effective training helps employees develop excellent customer service skills, improve efficiency, and reduce mistakes, which enhances the overall dining experience, boosts customer satisfaction, and promotes repeat business. A well-trained team fosters a positive work environment by increasing confidence and teamwork while minimizing staff turnover and onboarding costs. Partnering with Heard Consulting provides customized, sustainable training solutions tailored to your restaurant’s specific needs, supporting continuous improvement and operational excellence. Ultimately, a well-trained team guided by Heard Consulting significantly contributes to your restaurant’s success and reputation.
Professional Coaching
Professional coaching and development for managers, owners, and general managers focus on enhancing leadership skills, strategic thinking, and decision-making, helping leaders leverage their strengths and address challenges effectively. A diverse leadership team brings a wide range of perspectives, fostering innovation, better problem-solving, and creating a more inclusive workplace culture that benefits overall organizational success. Investing in this development leads to increased productivity, improved employee retention, and sustainable growth, making it a vital component of long-term business strategy. Working with Heard Consulting offers personalized, strategic coaching tailored to your organizational goals, with the added advantage of bilingual services that ensure leadership development is accessible to multicultural teams. Partnering with us empowers your leaders to thrive, adapt, and drive success in an ever-changing business environment, ultimately strengthening your company’s competitive edge.
Exam Services
- ServSafe® Alcohol, Food Manager, and ManageFirst®
- Available in Spanish and English. Training and exams are available in both languages!
- Flexible location options – we can come to you, or let us know we will host!
- Discounts for groups and clients
- We offer programs that track your team’s certifications as well! Inquire today!
Build a Sales-Driven Team
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