Deliver tailored strategies to optimize operations, cut costs, and drive restaurant success.
Restaurant & Hospitality Consulting with Proven Expertise
Our Consulting Evolution
Founded officially in 2023, Heard Consulting began as a passion project after eight years of consulting. For Sojin, restaurant consulting is more than just improving operations–it’s about helping restaurant owners build a business they love. Having seen firsthand how labor costs, inefficient workflows, and expansion missteps can derail even the most promising establishments, he set out to create a consulting firm that meets restaurants where they are.
With a bilingual, boots-on-the-ground approach, Heard Consulting tailors strategies to real-world needs, helping restaurants and hospitality-centered businesses cut costs without cutting quality, expand with confidence, and navigate industry shifts with agility.
Our Core Values
What Drives Us Forward
To deliver customized, tailored, and results-driven consulting for restaurants, empowering owners to thrive in any market.
Tailored Solutions
That might mean reworking your delivery pricing strategy, retraining your team, or mapping out a 90-day ops plan together. It starts with your operation, not a template.
Collaboration & Integrity
Most consultants hand you a report and leave. We're still at the table when implementation gets messy — and we'll always tell you what you need to hear, not just what you want to hear. That's what the work actually requires.
Diversity & Inclusion
Great hospitality culture doesn't happen by accident. We help build teams where different backgrounds, languages, and perspectives aren't just welcomed — they're what make the operation stronger.
Community Impact
We push our clients to think beyond the four walls — partnering with local nonprofits, community organizations, and local suppliers, and building the kind of reputation that makes people proud to walk through your doors. A thriving operation lifts the whole block.
The Specialist You Need
Sojin Thompson
Founder & Lead Consultant
At Heard Consulting, founder Sojin Thompson draws on 15+ years of experience across Washington, Oregon, California, Nevada, and Mexico. Having worked in and consulted for a diverse range of establishments, from fast-casual spots to high-end dining, he understands the daily challenges owners and managers face.
His approach goes beyond numbers, focusing on people-first solutions that create sustainable growth, reduce inefficiencies, and build thriving restaurant cultures.
With 8+ years of consulting experience, Sojin specializes in operations, scaling, and staff training. Backed by industry knowledge, he understands the ins and outs of a restaurant, from the kitchen to the front of house, and the critical decisions that keep it running successfully.
- Experience in sales per unit (annual sales) between $250,000 – $28,000,000
