Restaurant Solutions

Restaurant & Hospitality Consulting in Seattle & Beyond

Optimize operations, cut costs, and scale with hands-on strategies designed for Seattle’s dynamic restaurant scene.

For a limited time – receive a coupon for ServSafe® training/exam services after your free consultation!

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Elevate Your Operations

Transforming Restaurants with Expert Guidance

Heard Consulting empowers restaurants to cut costs, optimize operations, and thrive. Led by industry veteran, Sojin Thompson, we tailor solutions to each unique challenge, from staff training to multi-location expansion in the greater Seattle area and beyond.

50+ Years Combined Experience
Bilingual Expertise
Flexible Pricing Plans
Hands-On, Real-World Experience

Solutions for Your Needs

Comprehensive Restaurant & Hospitality Consulting Services

Operations Consulting

Streamline operations, reduce labor costs, boost efficiency, improve workflows, maximize profitability, and drive sustainable growth with proven strategies built from real-world restaurant experience.

Restaurant Scaling

Grow from one to multiple locations with proven strategies for standardized training, quality controls, and seamless replication. Sojin’s background in multi-location growth helps restaurants scale while preserving their uniqueness.

New Restaurant Openings

From concept to grand opening, launch with confidence. Get expert guidance on location selection, staffing, compliance, and operational setup to ensure a solid, strong, and sustainable start.

Staff Training

Build a high-performing team with tailored training programs covering everything from front-of-house service standards to liquor services and management. Proper training improves retention, guest experience, and team morale.

Restaurant Closings

When it’s time to close, do it strategically. Minimize losses and streamline closures. We manage liquidations, cost-cutting, and final transitions for a smoother exit that protects your investments and simplifies the process.

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Explore Our Transformations

Trusted by Restaurateurs

Brasserie Degas™

Claim Jumper™

Hard Rock Cafe™

Local 360™

mbar™

How We Drive Success

Our Proven Restaurant Consulting Process

Consultation

Kick things off with a personal consultation to align on goals, uncover challenges, and outline the project scope. We present a customized proposal, finalize details, and sign contracts so that your restaurant’s transformation can begin.

Discovery and Analysis

Through a deep-dive assessment, including a custom questionnaire and operational review, we pinpoint key issues and gather essential data for improvement. Whether it’s labor costs or kitchen flow, this step provides the foundation for strategic adjustments.

Strategy

Develop a tailored, results-driven plan to optimize operations, manage labor costs, and enhance profitability. This roadmap isn’t one-size-fits-all. It’s built to address your restaurant’s specific goals and industry challenges.

Implementation

Turn strategy into action with hands-on guidance from Sojin. This phase includes on-site or virtual training for staff and management, ensuring new processes are seamlessly integrated. We tackle obstacles proactively to ensure smooth, effective changes without disrupting service.

Evaluation

Measure progress with performance metrics and collect direct feedback. We adjust strategies along the way to keep you on course, ensuring operational efficiency and keeping you on track with evolving goals.

Follow-Up

Sustain success requires ongoing refinement, Sojin stays in touch to fine-tune strategies, address emerging challenges, and support long-term growth.

Transition and Close-Out

With systems in place and your team trained, we transition all processes, tools, and resources. From digital platforms to staffing models, your restaurant is set up for sustainability and success.

Tools We Trust

Introducing ShiftCert — Built for Restaurant Teams

Keeping your team’s certifications current shouldn’t be a guessing game. ShiftCert is a simple, purpose-built platform that tracks employee certifications — so you always know who’s certified, what’s expiring, and what needs attention. No spreadsheets. No surprises.

Learn More About ShiftCert

What Our Clients Say

“Heard Consulting implemented custom-made payroll programs and techniques that streamlined our process. This ultimately eliminated errors and showed us where we could save money! When our family decided to sell our business (after almost 50 years in the restaurant industry) the owner also personally helped us with the transition and kept things very professional and confidential.”
Veronica MedinaOwner, Torero's Restaurant Inc.

“Sojin has been instrumental in helping bridge the gap between restaurants businesses, local municipal government, and community causes. He is fantastic at networking and always knows the right person for each situation.”
Paul CharbonneauCouncil Member, City of Newcastle

“We contracted Heard Consulting to help develop our catering and management compensation and training programs. Sojin ensured that the programs were tailored to fit our business and operations, and his systems and operational plan for our catering department have led to a 38% increase in catering sales over the past eight months!”
Norma GalvanOwner, Galvan Restaurants

“We came to Heard Consulting to improve our flow of operations as well as boost our efficiency and ended up with so much more! Their expertise and guidance streamlined operations, increased our profitability, and pointed us in the direction of sustainable growth with continual support and training.”
Patricia ToppingExecutive Chef, Various

“Working with Heard Consulting has been a really positive experience for our Italian restaurant. They helped us tackle some operational challenges like automating our tip management and improving our safety and cleanliness procedures. Plus, their financial guidance has been invaluable. We now have a clear budget and a better understanding of our sales and labor [costs], which has given us much more control over our finances. If you're looking for a consulting firm to help you improve your operations and gain better control of your finances I definitely recommend Heard Consulting.”
Alina GarciaOwner, Il Italiano

Expert Consulting Near You

Serving Businesses Across the Seattle Region & Beyond

Seattle, Bellevue, Tacoma, Renton, Vancouver, WA

Maximize Your Potential

Contact Heard Consulting to Get Started

Take the first step toward cost-effective operations. Reach out today to schedule a consultation.

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